Shipping & Returns Policy

Effective date: August 16, 2026

Shipping

Dispatch times. Orders are dispatched on business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed or a purchase order is approved. Orders placed after 2:00 PM ET are processed starting the next business day.

Delivery area. We currently ship to addresses within the contiguous United States. We do not currently ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories.

Shipping rates and methods. Shipping rates and methods are confirmed in your quote or order confirmation. Carriers include UPS, USPS and FedEx. Delivery estimates are provided by the carrier and are not guaranteed.

Tracking. A tracking number is emailed when your order ships.

Corporate and bulk orders. Multi-address gift programs and large purchase orders may ship in several packages or on a scheduled date agreed in writing. Your account contact will confirm timelines.

Weather-sensitive items. During warm months, chocolate and other heat-sensitive items may be held or packed with protective materials so they arrive in good condition.

Risk of loss. Title and risk of loss pass to you when we hand the package to the carrier. If a package is marked delivered but you cannot find it, contact us within 7 days and we will help you file a carrier claim.

Returns

30-day return window. Most unused items in original, unopened packaging may be returned within 30 days of delivery.

Non-returnable items: – Food, grocery, beverage, and confectionery items, unless they arrived damaged, defective, or expired – Custom, personalized, or branded gift packages and corporate care bundles – Opened personal-care or cleaning products – Gift cards

How to start a return. 1. Email info@shopcastava.com with your order number, the items you want to return, and the reason. 2. We will send return instructions and an authorization number. Returns sent without authorization may be refused. 3. Ship the items back within 14 days of receiving authorization.

Return shipping costs. If the return is because of our error, or the item was damaged or defective, we cover return shipping. For all other returns, the customer pays return shipping. A restocking fee of up to 15% may apply to returns of bulk or corporate orders.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping costs, at no charge to you.

Refunds

Approved refunds go to the original payment method within 5–7 business days after we receive and inspect the return. Your bank may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error. For invoiced corporate orders, we issue a credit memo to your account.

Cancellations

Orders can be canceled free of charge until they are dispatched. Email info@shopcastava.com as soon as possible.

Contact

Castava LLC · info@shopcastava.com · (908) 696-6497